Key Responsibilities

• Provide Level 2 desktop and IT support for end users
• Troubleshoot hardware, software, OS, and application issues
• Handle issues related to desktops, laptops, printers, scanners, and peripherals
• Perform hardware troubleshooting, part replacement, and system upgrades
• Install, configure, and maintain Windows OS and standard applications
• Resolve network-related issues such as LAN, Wi-Fi, and basic connectivity problems
• Manage incident escalation and ensure resolution within SLA timelines
• Maintain proper documentation and support reports
• Provide on-site and remote support as required

Requirements / Eligibility Criteria

• Minimum 2 years of hands-on experience in desktop / IT support (mandatory)
• Educational Qualification: Diploma / ITI / Any Graduation
• Strong knowledge of Windows OS and desktop hardware troubleshooting
• Basic understanding of networking concepts (LAN, Wi-Fi, TCP/IP)
• Experience in system installation, configuration, and support
• Good communication skills and customer-handling ability
• Willingness to travel to client locations when required