Key Responsibilities

• Provide Level 2 network support for LAN, WAN, Wi-Fi, and internet connectivity issues
• Troubleshoot and resolve issues related to routers, switches, firewalls, and access points
• Monitor network performance and ensure high availability and reliability
• Handle incident escalation, root cause analysis, and permanent fixes
• Coordinate with ISPs and vendors for issue resolution when required
• Maintain proper documentation, network diagrams, and support reports
• Ensure adherence to SOPs, SLAs, and security best practices
• Provide on-site and remote network support as required

Requirements / Eligibility Criteria

• Minimum 2 years of hands-on experience in network support (mandatory)
• Educational Qualification: Diploma / ITI / Any Graduation
• Strong knowledge of TCP/IP, DNS, DHCP, VLANs, routing & switching
• Experience in network troubleshooting and configuration
• Good communication skills and customer-handling ability
• Willingness to travel to client locations when required